FAQ

To place an order, simply browse our website, select the products you wish to purchase, add them to your basket, and follow the checkout instructions to complete your order.

We accept:

• Credit/debit cards

We manually send emails to all customers. If you don’t receive any, it’s likely an issue with your email provider. Please check your spam or junk folder immediately.

We send: a confirmation email right after purchase, a preparation-in-progress email, a shipped-order email with tracking, tracking updates, and special notes if needed.

If you still don’t receive our emails, kindly write to us with the subject: “Email confirmation issue – Urgent”.

Delivery times vary depending on factors such as product availability, your delivery location, and the chosen shipping method. For full details, please refer to our Shipping Policy.

If you wish to cancel or amend your order, please contact us as soon as possible. We will do our best to accommodate your request, but cannot guarantee changes once the order has been processed.

Please refer to our Returns and Refund Policy for detailed information on how to return an item.

If your item arrives damaged, please contact us immediately. We’ll work with you to resolve the issue quickly and to your satisfaction.

If you have any questions, feel free to contact us at:

• Email: [email protected]
• Or via our Contact Form: Open contact form
• Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
• Hours: Mon–Fri: 9am–6pm